FAQ - Parents and Families
Frequently Asked Questions
Either click the link on the login page and click the link Forgotten password details or click here.
Just fill out the relevant form and we will send the details directly to you.
EducationCity.com is the fun way for children aged 3 to 12 to learn. Research has shown that children's exam results can improve through the use of EducationCity.com. To ensure children are learning the appropriate material we match each subject’s academic level to your child’s ability, but as they progress the levels increase with their ability.
For further information, take a look at the 'What is EducationCity.com?' in the parents section.
The free trial will expire within 10 days, so you can do nothing and simply ignore the emails from us.
Alternatively, you can drop us an email here. We will then stop your access to the website and stop you receiving any more emails from us
No, we don't. The trial is completely free.
At the end of the 10 days, we simply cut off the access.
If you run out of time and need longer, then you can simply request a trial extension, which we will happily grant you.
This error message means that the pupil may not have access to EducationCity.com out of hours (homework). Please contact your school for more information.
Many thanks
One of the requirements to use EducationCity.com is Flash. Unfortunately, Apple has chosen not to allow the use of Flash on both the iPad and iPhone so EducationCity.com will not work on either device.
EducationCity.com uses Flash as it is the most advanced and effective way to create web animations and there have been no real alternatives to this in the market.
The problem with Flash content on iPhones and iPads obviously frustrates many users of EducationCity.com as well as users of many other sites. While we can't predict how the issue will resolve in the long term, we're constantly reviewing our product, how it's presented, and the range of technology that can be used to access the site on various operating systems and products.
We really hope that Apple will change their mind and start to support Flash once again. In the meantime there are lots of systems that do support Flash. Both Windows and Android do support Flash, so a growing number of alternative tablet and phone devices are able to use EducationCity.com directly on them without the need of a special application.
Further technical information - Flash v HTML 5
While we try to adhere to Internet standards and guidelines, which does not yet include HTML5, our understanding is that it's still in development, and our expectation would be that until it's properly adopted as a standard by the wider industry, and has a significant user base, then EducationCity.com is likely to continue to use technologies such as Flash and the older HTML standards to present its content.
Support for HTML5 is very dependent on browser technology. We have found that most sites support some of the functionality, but that it varies from one browser to another, and that a site that supports one part of HTML5 does not work on other browsers.
We have also found that HTML5 does not yet offer the functionality or interactivity required to support most of the EducationCity.com games - which suggests that it may not be the whole answer.
Example of video formats supported by HTML 5
| Format | IE | Firefox | Opera | Chrome | Safari |
| Ogg | No | 3.5 + | 10.5 + | 5.0 + | No |
| MPEG 4 | 9.0 + | No | No | 5.0+ | 3.0+ |
| WebM | No | 4.0+ | 10.6+ | 6.0+ | No |
- Ogg = Ogg files with Theora video codec and Vorbis audio codec
- MPEG4 = MPEG 4 files with H.264 video codec and AAC audio codec
- WebM = WebM files with VP8 video codec and Vorbis audio codec
Example of audio elements supported by HTML 5
| Format | IE | Firefox | Opera | Chrome | Safari |
| Ogg Vorbis | No | Yes | Yes | Yes | No |
| MPEG 4 | Yes | No | No | Yes | Yes |
| WebM | No | Yes | Yes | Yes | Yes |
As you can see no one format is supported on any of the main browsers.
Hi there,
In answer to your question, EducationCity.com is priced at £29.95 per child. We have no discount available for more than one child at present.
I hope this helps,
EducationCity.com
You get a Tell a Friend code from a family already subscribed to EducationCity.com, and it enables both them and you to receive 3 months' FREE access when you subscribe by way of a thank you.
Families with existing subscriptions will find the Tell a Friend code in the Parents area of the site. They simply need to click on the Tell a Friend ad on the right hand side. They can then either email it to you, or simply make a note of it, to give to you.
Yes, EducationCity.com is flexible enough to offer this.
At the outset, you will be asked for your child's date of birth and all subject levels will be based on these academic levels.
However, these levels can be changed.
Log in as normal, and on the upper part of the home page, select the 'Parents' option. Then select the 'Subscription' tab, enter your password, and click on the 'Change Academic levels' option from the left menu.
Follow the on-screen guide to change your child's levels. It will take you through each child on the account and each subject they have access to. Make all changes to all the subjects required, then click 'Save'.
Return to the main page and click to log out. Then log back in to see the new level range.
If you're still having problems, please give us a call on 0844 225 3060.
When you take out a trial, EducationCity.com asks if you are a home educator a) because there are some special offers available to you as a home educator and b) in order to meet your needs better.
If you've not set up an account with EducationCity.com already, you should include all the children in your family at the time you set up your FREE trial.
If you already have an account and would like to organise a FREE trial for an additional child, please contact our Customer Services. They will make sure your child is added to the account that already exists for your family. They are available to contact by email on sales@educationcity.com or by phone on 0844 225 3060.
All the games within EducationCity.com are age-specific and are based on the curriculum your child is following at school.
When a child completes all the games within a subject area, you can either get him/her to repeat them and so improve on their original scores, or you can move them up an academic level where they can tackle new games.
As part of your subscription, you get 3 level changes FREE. (A level change can be changing the level for one subject or changing the level for all 6 subjects.) Subsequent level changes are charged at £1.99 each.
EducationCity.com's phonics activities sit within the Letters and Sounds part of Literacy and is available for all children aged 3, 4 and 5.
No, we don't have any family discounts ...
... but if you know of a family that already subscribes to EducationCity, ask them for their Tell a Friend code. That way, when you subscribe for your children, they and the children in the family that recommended you, will get 3 months' free access.
There may be something we can do for you here.
Please contact our Customer Services by telephoning 0844 225 3060 or emailing support@educationcity.com, and we'll see what we can do.
If you have a Tell a Friend code when you subscribe to EducationCity.com, both you and the friend that gave it to you benefit from 3 months' extra access when you subscribe.
As a subscriber, you will find your code in the Parents News & Community section and on your City Today e-newsletter.
LEA or LA is an abbreviation of Local Education Authority or Local Authority, a term commonly used in the education sector.
EducationCity.com is the fun way for children aged 3 to 12 to learn. Research has shown that children's exam results can improve through the use of EducationCity.com. To ensure children are learning the appropriate material we match each subject’s academic level to your child’s ability, but as they progress the levels increase with their ability.
A subscription to EducationCity.com will give your child access to a complete academic year’s worth of Maths, English, Science and Modern Foreign Language* games, matched to his or her ability in each subject. In addition, your family will have its very own mySuccess area to track progress.
The answer is both.
Each year, just before schools go back, EducationCity.com sends out an email which allows parents to automatically move their children on to the next level.
Should you want to change level at any other time of the year, you can do this manually via the Change Academic Level area within Features. Each child gets 3 free level changes per year. (A level change represents any changes made to level at any one time, so altering Maths, Literacy and Science together is one change, as is a change to just Maths.) After the 3 free changes, you are asked to pay £1.99 per level change made.
Yes, absolutely! We are an online resource so available through an internet connection in any country.
If you have not been able to load your child's profile, you have a popup blocker running on your browser.
Follow the guide below for your system and browser type.
Personal Computers
(PCs)
Internet Explorer 6 and 7.
Mozilla Firefox
Apple Macs
Safari
Mozilla Firefox
EducationCity.com’s blog is safe. It is moderated to ensure our users’ online safety and privacy and information is protected in accordance with our Privacy Policy. All users must agree with the blog rules (see below) before posting, and any blogs not adhering to the rules will be edited by the moderating team.
Blog Rules
? Do not use your real name
? Do not share your personal information
? Treat other blog users with respect
? No swearing, bad behaviour or bullying
EducationCity.com is both educational and fun.
Take a free trial today, by clicking here.
Please check that your login details are correct.
To login to EducationCity.com please go here..
To login to post comments on the forums or blogs please go here.
Note:
At this time these use separate user names and passwords so please check you are entering your correct details in the right login page.
Once you have been given you Gift Subscription code you can access it from here. You can also purchase a gift subscription and print a gift certificate.
It’s easy to login to EducationCity.com. From the main menu select the login button or go here.
You can use select your region from here and use one of the following to access.
- School Login ID
- Home Account Login ID
- Teacher or Homework Student ID
To to post to the forums or blogs just click the login button that is on the forum or blog page or go here..
Please note:
At this time the forum/blog login and the main EducationCity login are separate for teachers. If you have a homes account you can login normaly and be able to make posts on the forums.
If you are having problems please don't hesitate to contact us.
Please make sure you are using the latest version of your web browser. For more information on this, click here.
Please make sure you have updated your flash and java.
If you are still having problems or have spotted a site bug, please contact us using the form and reference as website bug.
This site is constantly being developed so if you spot any problems please let us know. Alternatively if you have any ideas of features you would like us to add please tell us your thoughts.
EducationCity.com is updated on a weekly basis, adding new activities and features regularly.
If you have any other questions, please do not hesitate to contact us or call us on 0844 225 3060.
Prices are per child, based on a 12-month subscription period.
A 12-month subscription costs £29.95/child.
No, we don't. The trial is completely free.
At the end of the 10 days, we simply cut off the access.
If you run out of time and need longer, then you can simply request a trial extension, which we will happily grant you.
Yes, you can share the login details with your child so that they can access the resource as they wish.
To subscribe to EducationCity.com, simply click here and complete the online order form.
Alternatively, you can email from the contact page or call 0844 225 3060 to subscribe over the phone.
EducationCity.com will run on a 56k internet connection, however, for optimal results it is recommended that you use a broadband connection.
Your system must meet the following requirements:
• Flash Player v9 minimum, latest version recommended.
• Adobe Reader v9 for home users.
• For Windows based PCs: MSIE 6+, or Mozilla Firefox 2.0+
• For Macs: OSX:10.4 min, Mozilla Firefox 3.0+, or Safari 3.0+
EducationCity.com is a multimedia resource. You need to have a sound card installed in your computer to experience 100% functionality.
The only physical component required to use EducationCity.com is Adobe Flash Player, therefore if you do not have it installed on your PC, you will need to download it.
Flash is free and very easy to download with step by step instructions, simply visit www.adobe.com/support/flashplayer/downloads.html
The greatest benefit of subscribing to EducationCity.com is that as an online resource, you can access it anywhere at any time. This could be at home, at a friend's or relative's house at the weekend, in the library after school, or even on holiday.
